Further Information

The excellent patient care we provide during your visit does not end when you walk out of our clinics.

Our staff will follow up with you after your visit to answer any questions as it relates to your treatment, any medications prescribed, billing and any other concerns you may have.

We love to hear from you! Feedback is our lifeblood. We are honored to provide our friendliest, most informative follow-ups with our outstanding customer service!

 

What to bring

When you need immediate medical attention, the last thing you want to worry about bringing is a bunch of documents with you. To make your visit easier, we only need your picture ID and your insurance card. We’ll get the all other information we need during the check-in process.

If you are not the primary insurance subscriber on your plan, we will need the insurance subscriber’s social security number and date of birth.

In & Out Urgent Care accepts all major health insurance, including Tulane and Splash Care (Tulane Debit). Co-payments made at the time of service can be paid by cash or credit card.

 

Understanding Insurance Benefits

Most insurance providers require that you make a co-payment at the time of your services. You are also responsible for unpaid amounts that are not satisfied by your insurance coverage.

We recommend that you contact your insurance provider so that you understand what your plan covers. Your insurance provider’s number can usually be found on the back of your insurance card.

Come to our Metairie Clinic for various illnesses and injuries such as:

“We strive to differentiate ourselves by emphasizing excellent patient care and friendly customer service, all at an affordable price.”

Will Bulloch
Will Bulloch
22:53 23 Feb 21
I've visited this location several of times and they are always very professional and quick.. last time I went on my... lunch break and I was out of there in less than 30 minutes.. I was referred to a Dermatologist by Dr. Gagnard (who's been great btw)and lost my paper work I just called back and receptionist looked my info up and gave me Dr. Name and # no problem I appreciate all of there hard work!!read more
Debbie Torres
Debbie Torres
14:09 09 Feb 21
Clean waiting area and patient rooms. Courteous staff. The Dr. was very thorough, took his time, asked lots of... questions, and really listened to me - making me feel like I was his only patient.read more
Jennifer Noveh
Jennifer Noveh
20:14 10 Jan 21
Fast, professional. Well spaced in the waiting room. The staff also informed patients of every step, like how much time... was next, who was next, etc. The NP that saw us for our daughter’s test was great, professional, courteous. Answered all of our questions. Highly recommend for the purpose of rapid Covid test.read more
Andre Zietsman
Andre Zietsman
19:28 27 Dec 20
WARNING!!!"URGENT" care is NOT offered here!!!!The word "Urgent" should legally be forced to be removed from this... place! False advertising...My wife sliced her finger open which needed stitches. It's a bad deep cut. We go to this place and the receptionist said no matter what the "urgency" is you have to wait your turn in line! Ridiculous! Wait time was 45 - 60 minutes. Yes I am angry!read more
Richard Garcia
Richard Garcia
12:38 22 Dec 20
Besty made room for me to come in for a rapid covid test this pass SaturdayShe worked with my wife on the phone and... made sure my wifes and my concern about needing a test immediate day.She was the best and so was the rest of the staff.The great thing about this facility was it my VA medical benefits were able to be use by them and the test end up costing zero dollars.read more
antknee m
antknee m
03:36 06 Dec 20
Will never again go to this urgent care. I went for a rapid covid test and was charged $200. They took $100 dollars off... even though I did not ask. (Was willing to pay the $200 so I could get back to work).Fast forward....now I've received a bill from them saying I owe an additional $237 for office evaluation and management services. That was not stated once during my visit. The price was $200 for a rapid covid test and not $437.read more
Walter Miller
Walter Miller
03:02 28 Nov 20
Outstanding. Timely, professional, answering all questions with a smile. Thanks. Great experience.
Amy Casbarian
Amy Casbarian
15:35 11 Nov 20
Made and appointment for a Covid Rapid Test after waiting the recommended time after direct exposure only to show up... and realize I was not at the right location. While it was clearly my fault, they took me even though they were booked and got me tested and back to work. They asked me questions about my exposure, which was at work, and offered guidance on how to prevent possible infections in the workplace going forward. In short, they took care of me. I appreciate the service.read more
J L
J L
19:13 27 Oct 20
Great service overall. All the staff were polite and professional. There was a bit of wait but not to bad. My main... concern is that the staff that took my history and did my Covid swab did not have an n95 mask on while doing these procedures. The company should make a better effort at keeping their staff safe. I did not test positive but swabbing someone for Covid is a high risk procedure.read more
Janis Eckert
Janis Eckert
14:57 24 Sep 20
Very professional! I made an appointment for COVID-19 test. Stayed in my car. They gave me the paperwork, took my id... and insurance card. Then a technician came to my car, returned my cards and did the nasal swab test. I got my results and print-out in 20 minutes. Negativeread more
Amy Cardinale
Amy Cardinale
22:12 03 Aug 20
They do both antibody and Covid testing at this location. All of the staff had a great attitude. Very efficient had me... in the back quickly. I can’t wait until they do primary care I will definitely be switching.read more
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