Patient Portal

Instructions to Access In & Out Urgent Care’s Results Portal

IMPORTANT***This is best done on a desktop computer***

You have had a lab test performed today that will be sent to an outside facility.
Results may take up to 1 week to return. If your results are NORMAL, they will be
SENT DIRECTLY VIA OUR ELECTRONIC PATIENT PORTAL as long as we
have a current email address on file. If there is ANYTHING about your results that
needs to be discussed directly with you, you will receive a PHONE CALL from our
clinic. Please call us in 7 days if you have not received results via phone or if you are
unable to access the portal. At that time, we can assist you in obtaining your results.

1. If you have previously set up an online portal with us, wait for an email from
no-reply@healthdataexchange.com indicating that you have results available or go
directly to the portal at web.healthdataexchange.com. Check your spam/junk mail if you are not seeing it in your email. Log in to your account with your existing
username and password. Move to step 3 below.*If you have NEVER SET UP an online portal with us, you will receive an email from no-reply@healthdataexchange.com asking you to create your secure patient portal. You will need to click on the link at the bottom that says “Click here” to verify your new account.

2. Register your account. The username will default to your email address, or you may change it if you would like. Please enter your birth date (or the patient’s birth date if you are the parent/guardian of a minor) and choose a password. Then hit “Create” at the bottom.

3. This should take you to a screen that says “My Account.” At the top left on the
banner next to My Account, there will be the word “Inbox” – click on “Inbox”. This
will take you to your results list.

4. Click on the line with the results you are wanting to open. There will be a paperclip icon to show there is an attachment. This will expand the results below it and will show a DOWNLOAD link. Click on the word download. This will pull up your
results in a viewable and printable form. Again, this is best viewed and printed from a desktop computer if you have one.

5. Please call the clinic where you were seen if you have any issues accessing the
portal or to reset your account, or you are always welcome to come in to pick up a
paper copy of your results.

Patient Portal

Our services:

Urgent Care
Diagnostics
Walk In Clinic
STD Testing
Dot Physical
Physicals
Pediatric Urgent Care

“We strive to differentiate ourselves by emphasizing excellent patient care and friendly customer service, all at an affordable price.”

In & Out Urgent Care Metairie, La

4.7

Based on 292 reviews

review us on

Will Bulloch

22:53 23 Feb 21

I've visited this location several of times and they are always very professional and quick.. last time I went on my... lunch break and I was out of there in less than 30 minutes.. I was referred to a Dermatologist by Dr. Gagnard (who's been great btw)and lost my paper work I just called back and receptionist looked my info up and gave me Dr. Name and # no problem I appreciate all of there hard work!!read more

Debbie Torres

14:09 09 Feb 21

Clean waiting area and patient rooms. Courteous staff. The Dr. was very thorough, took his time, asked lots of... questions, and really listened to me - making me feel like I was his only patient.read more

Jennifer Noveh

20:14 10 Jan 21

Fast, professional. Well spaced in the waiting room. The staff also informed patients of every step, like how much time... was next, who was next, etc. The NP that saw us for our daughter’s test was great, professional, courteous. Answered all of our questions. Highly recommend for the purpose of rapid Covid test.read more

Andre Zietsman

19:28 27 Dec 20

WARNING!!!"URGENT" care is NOT offered here!!!!The word "Urgent" should legally be forced to be removed from this... place! False advertising...My wife sliced her finger open which needed stitches. It's a bad deep cut. We go to this place and the receptionist said no matter what the "urgency" is you have to wait your turn in line! Ridiculous! Wait time was 45 - 60 minutes. Yes I am angry!read more

Richard Garcia

12:38 22 Dec 20

Besty made room for me to come in for a rapid covid test this pass SaturdayShe worked with my wife on the phone and... made sure my wifes and my concern about needing a test immediate day.She was the best and so was the rest of the staff.The great thing about this facility was it my VA medical benefits were able to be use by them and the test end up costing zero dollars.read more

antknee m

03:36 06 Dec 20

Will never again go to this urgent care. I went for a rapid covid test and was charged $200. They took $100 dollars off... even though I did not ask. (Was willing to pay the $200 so I could get back to work).Fast forward....now I've received a bill from them saying I owe an additional $237 for office evaluation and management services. That was not stated once during my visit. The price was $200 for a rapid covid test and not $437.read more

Walter Miller

03:02 28 Nov 20

Outstanding. Timely, professional, answering all questions with a smile. Thanks. Great experience.

Amy Casbarian

15:35 11 Nov 20

Made and appointment for a Covid Rapid Test after waiting the recommended time after direct exposure only to show up... and realize I was not at the right location. While it was clearly my fault, they took me even though they were booked and got me tested and back to work. They asked me questions about my exposure, which was at work, and offered guidance on how to prevent possible infections in the workplace going forward. In short, they took care of me. I appreciate the service.read more

J L

19:13 27 Oct 20

Great service overall. All the staff were polite and professional. There was a bit of wait but not to bad. My main... concern is that the staff that took my history and did my Covid swab did not have an n95 mask on while doing these procedures. The company should make a better effort at keeping their staff safe. I did not test positive but swabbing someone for Covid is a high risk procedure.read more

Janis Eckert

14:57 24 Sep 20

Very professional! I made an appointment for COVID-19 test. Stayed in my car. They gave me the paperwork, took my id... and insurance card. Then a technician came to my car, returned my cards and did the nasal swab test. I got my results and print-out in 20 minutes. Negativeread more

Amy Cardinale

22:12 03 Aug 20

They do both antibody and Covid testing at this location. All of the staff had a great attitude. Very efficient had me... in the back quickly. I can’t wait until they do primary care I will definitely be switching.read more

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